Privacy Policy

1. Introduction

BXNY Marketplace ("we," "our," or "us") operates an online marketplace connecting customers with local Bronx, New York businesses. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of the site.

2. Information We Collect

2.1 Information You Provide

• Account registration details (name, email address, password)
• Delivery address and contact information for order fulfillment
• Payment information (processed securely via Stripe)
• Business information if you register as a merchant (business name, address, email)
• Communications you send us (support requests, feedback)

2.2 Information Collected Automatically

• Device and browser information (IP address, browser type, OS)
• Usage data (pages visited, time spent, clicks)
• Location data (zip code you provide for local search)
• Cookies and similar tracking technologies

3. How We Use Your Information

• Process and fulfill your orders
• Create and manage your account
• Send transactional emails (order confirmations, receipts)
• Send merchant activation and onboarding communications
• Improve our platform and user experience
• Detect and prevent fraud or abuse
• Comply with legal obligations
• Send promotional communications (with your consent, and you may opt out at any time)

4. Sharing Your Information

We do not sell your personal information. We may share it with:

• Merchants: Your name, delivery address, and order details are shared with the merchant fulfilling your order.
• Payment Processors: Stripe processes payments on our behalf and is subject to its own privacy policy.
• Delivery Partners: Delivery address and contact info may be shared with delivery service providers (e.g., Uber Direct).
• Email Service Providers: We use MailerSend to deliver transactional emails.
• Legal Requirements: We may disclose information if required by law or to protect our rights.

5. Cookies

We use cookies and similar technologies to maintain your session, remember your preferences (such as zip code and theme), and analyze site usage. You can control cookies through your browser settings, but disabling them may affect site functionality.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Order history is retained for at least 7 years for tax and legal compliance. You may request deletion of your account and associated data by contacting us.

7. Data Security

We implement industry-standard security measures including encrypted data transmission (HTTPS/TLS), secure authentication via Supabase, and payment processing via PCI-compliant Stripe. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Opt out of marketing communications
• Lodge a complaint with a supervisory authority (for EU/EEA residents)

To exercise these rights, contact us at privacy@bxny.com.

9. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy, please contact us: